Making a claim - IncomeCare
If you have an accident or suffer an illness that is likely to result in a claim under this policy, you must notify us of this by telephone on 0844 8730 900 within 30 days of the date of your accident or the start of your illness.
You must adhere to all medical advice and complete all treatment prescribed.
We are authorised by the insurers to handle all matters relating to your claim. We will explain the procedure and send you the appropriate forms to complete. All claims forms and any other documentation must be sent to us within 30 days of your receiving them.
Throughout your claim, to substantiate your entitlement to benefits, you must provide us with:
a) medical certificate issued by a United Kingdom registered medical practitioner.
b) any other documentation we may reasonably require.
Medical certificates must be sent to us within 15 days of issue. Other documents must be sent to us within 30 days of being requested to do so.
All documentation must be sent to:
The Claims Department
Universal Provident Ltd
John Ormond House
899 Silbury Boulevard
Central Milton Keynes
MK9 3XL
If as a result of a claim we require you to be medically examined, we will pay for this. In the course of validating a claim we, or persons working on our behalf, may arrange to visit you. You must make yourself available for such visits. If you fail to follow the above conditions or if you in any other way hinder our investigations or enquiries, we may be unable to pay your claim.